Holiday Accommodation Management & Booking Services

Getaway Mornington Peninsula offer a full management & flexible service of your holiday home. This is more than just a booking service. We look after your property as if it's our own and do all we can to maximise your bookings and therefore your return.

Getaway FAQs

Getaway is one of the larges short-stay accommodation operator on the Mornington Peninsula.  

Here at Getaway, we pride ourselves on providing the best service across the entire short-stay accommodation industry. Unlike many of our competitors we are an Australian company with real on-the-ground relationships where we operate.  

For guests, this means easy access to an extensive range of beautifully presented properties.

For Getaway homeowners this means you reap the rewards of short-stay accommodation without all the headaches.    

Q. How do I make sure my property meets Getaway’s criteria?

A. We’re pretty easy going here at Getaway, though there are a few things we take seriously to ensure short-stay accommodation is hassle free for guest and owners alike.

To continue to best serve Getaway homeowners and guests we hold ourselves, and our partners, to the highest standards. For this reason all Getaway properties must meet the ‘guest-spectations’ of Getaway’s four ‘Gs’.

‘Guest Safe’ means your property must meet the following requirements;

  • Comply with all relevant building codes and safety standards such as pool fencing, railing on balconies etc.
  • All furniture must be safe and sturdy
  • All properties must have working smoke alarms that are checked and certified annually
  • Any gas heaters must be carbon monoxide tested annually
  • All homes must have a First Aid Kit

‘Guest Clean’ means your property must meet the following requirements;

  • All properties must be cleaned to a hotel standard
  • All bed linen and towels must be hotel standard
  • All BBQ and outdoor areas must be cleaned
  • All  properties must be free of cob webs and have adequate insect prevention in place

Guest Ready’ means your property must meet the following requirements;

  • Must be guest ready at all times
  • Have adequate short-stay accommodation insurance in place
  • Ensure online booking calendars are kept up to date to avoid double bookings
  • Be immaculately clean throughout  
  • Have lawns and garden regularly maintained
  • Have hotel standard bedding, towels and linen presented neatly and sufficient to the amount required for maximum occupancy at all times
  • Have any pool or spa serviced and ready for use
  • Have all electrical appliances in safe working order (all TV and other remotes controls must have spare batteries)  
  • Comply with any applicable approval  (if required)  in your region to operate as a short-term rental

‘Guest Expectations’ means your property must meet the following requirements;

  • Be represented accurately with professional photographs that meet Getaway’s specifications

 Q. How does Getaway get bookings?

A. Firstly your property will be integrated into Getaway’s global marketing operations. This includes targeted social media campaigns alongside print, broadcast and online advertising initiatives.

Your property will also be featured on the Getaway hub website and promoted on all the major short-stay marketing platforms such as Airbnb, Stayz, HomeAway, TripAdvisor and more. This also includes our marketing partner Ctrip working directly within the Asian market.

Additionally your property will be included in a range of direct database marketing efforts to encourage past guests to become regular guests. Our team will also continue to provide ongoing analysis and advice to ensure your listing continues to put its best foot forward in the crowded short-stay accommodation market.

Q. How are prices set for my property?

A. Our team is available to provide detailed analysis and advice as to where your property sits within the short-stay accommodation market in your area.

We also provide the option of implementing digital tools to set optimized rates depending on seasonal rates and variabilities in demand for similar properties in your area.

Ultimately you set the prices you believe will work for your property.

Q. What sort of protections and security measures does Getaway offer homeowners?

A.  The protection and security of your property is central to how Getaway operates. We work with the best to ensure you get the best results possible – especially if anything goes wrong.

INSURANCE

Appropriate insurance is a requirement for all Getaway properties. We recommend Terri Scheer Insurance and EBM Insurance and Risk Management as two of Australia’s top short-stay accommodation insurance providers.

Of course Getaway homeowners are free to choose their own insurance provider. 

HOME WATCH

Getaway’s Home Watch Security Service also assists to keep your property safe, secure and free from anything likely to cause disturbance to you or your neighbours.

Additionally we’re able to assist Getaway homeowners by identifying any irregularities or red flags that arise during initial enquiries and the booking process.  

Getaway can also assist to verify potential guests by confirming submitted information, assessing past reviews and making specific enquiries when relating to group or irregular bookings.

Q. How are guest payments handled?

A. Difficulties around managing the financial end of short-stay accommodation are a common problem for homeowners going it alone in the short-stay accommodation industry.

With this in mind Getaway has removed the hassle – when guests book directly with Getaway, we receive the funds to our Trust Account and disperse into your nominated account upon completion of the stay and provide a tax statement for your records.

This ensures you are paid promptly for each booking and removes the stress of collecting and chasing payments.

Getaway requires guests to pay in full within 60 days of a confirmed booking.

If guests secure bookings through one of our marketing partners payments are processed externally prior to being released to Getaway at which point we pay these funds directly into your account along with a tax statement for your records.

Q. How does Getaway handle enquiries from potential guests and ongoing guest communication?

A. Guest communication is critical to securing regular bookings. We’ll inform guest of all the nitty gritty details relating to your property so you don’t have to. Our team will then handle booking confirmations, payment notifications, comprehensive property information and detailed check-in instructions.

Additionally we’ll provide all properties with a reminder check list for all outgoing guests.  

Q. Can I still use my property?

A. Of course!  However it is extremely important you block the times you wish to utilise your property in the homeowner login portal. This ensures all Getaway properties are protected against any instance of double-booking.

Q. Let’s get started?

A. Simply call or email the team and we’ll get back to you with an appraisal date and time that suits you. Our marketing department will then work with you to put the Getaway shine and polish on your listing and you are ready to receive bookings.

To discuss in greater detail how we can make your holiday home pay for itself, email us or call 03 5985 0098 and we'll speak with you shortly.